Shipping & Delivery Policy

Last Updated: October 30, 2026

This Shipping and Delivery Policy explains the order processing, shipping, delivery, tracking and related terms applicable to purchases made through trtui, an online store operated by STI Consulting ApS.

Please review this policy before placing an order.

Nothing in this policy is intended to exclude or restrict any mandatory consumer rights under applicable Danish, European Union or European Economic Area consumer protection law.

1. Shipping Destinations

We deliver to countries and regions supported during checkout.

Available delivery destinations are determined by the countries and regions that customers can select and successfully use as shipping destinations during checkout.

Shipping availability may depend on:

  • Destination country;

  • Postal code;

  • Product availability;

  • Carrier coverage;

  • Local delivery restrictions;

  • Customs requirements; and

  • Other logistical considerations.

We offer free standard shipping to all supported delivery destinations, with no minimum order value.

The standard shipping charge is zero in the applicable checkout currency.

We reserve the right to restrict shipping to certain destinations where delivery is not reasonably available.

If a destination cannot be selected or an order cannot be completed during checkout, shipping to that destination is not currently supported.

2. Order Processing Time

Orders are generally processed within 1–2 business days after they are successfully placed and confirmed.

Business days generally exclude:

  • Saturdays;

  • Sundays; and

  • Public holidays.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

During periods of high order volume, promotions or public holidays, processing may occasionally take longer.

If an order experiences an unusual processing delay, customers may contact our support team for assistance.

Email: support@trtui.shop

3. Estimated Delivery Time

After an order has been dispatched, estimated transportation time is generally:

5–7 business days

This estimated transportation period does not normally include the initial 1–2 business day order processing period.

Our normal estimated delivery schedule is:

  • Order Processing: 1–2 business days.

  • Transportation: 5–7 business days.

  • Total Estimated Delivery: 6–9 business days.

These timeframes apply to our standard shipping service for supported delivery destinations.

Actual delivery times may vary depending on the destination, carrier and circumstances affecting transportation.

The estimated delivery period is not a guaranteed delivery date.

4. Delivery Estimates

Delivery dates and timeframes shown on our website or during checkout are estimates unless expressly stated otherwise.

Delivery may occasionally be delayed because of circumstances such as:

  • Carrier congestion;

  • Customs processing;

  • Public holidays;

  • Severe weather;

  • Transportation interruptions;

  • High shipping volumes;

  • Incorrect or incomplete delivery information;

  • Local delivery restrictions; or

  • Other circumstances outside our reasonable control.

We will make reasonable efforts to arrange delivery within the estimated period.

Mandatory consumer rights concerning delayed delivery remain unaffected.

If your order has not arrived within the expected delivery period, please contact our customer support team.

5. Shipping Confirmation

Once your order has been dispatched, we may send a shipping confirmation to the email address provided during checkout.

Where available, the shipping confirmation may contain:

  • Carrier name;

  • Tracking number;

  • Tracking link;

  • Dispatch date; and

  • Other relevant shipping information.

Please make sure the email address provided when placing your order is correct.

If you do not receive a shipping confirmation within the expected processing period, please contact us with your order number.

6. Order Tracking

Where tracking is available, you may use the tracking number or tracking link provided in your shipping confirmation to monitor your parcel.

Tracking information may take approximately 24–48 hours after dispatch to become active in the carrier's system.

If tracking information does not update immediately, this does not necessarily mean that the parcel has not been shipped.

If you experience difficulties tracking your order, please contact us:

Email: support@trtui.shop

Please include your order number when contacting us.

7. Delivery Address

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please check carefully:

  • Recipient name;

  • Street address;

  • Building or apartment number;

  • Postal code;

  • City;

  • Country;

  • Telephone number; and

  • Email address.

If you notice an error in your delivery information, please contact us as soon as possible.

If the order has not yet been dispatched, we may be able to update the address.

Once an order has been shipped, we cannot guarantee that the delivery address can be changed.

8. Incorrect or Incomplete Addresses

If a parcel cannot be delivered because the customer supplied an incorrect or incomplete address, the parcel may:

  • Be delayed;

  • Be held by the carrier;

  • Be returned to the sender; or

  • Require additional delivery arrangements.

Additional reasonable shipping costs resulting directly from incorrect delivery information supplied by the customer may be the customer's responsibility where permitted by applicable law.

Please contact us promptly if you identify an address error.

Email: support@trtui.shop

9. Failed Delivery Attempts

Depending on the carrier, one or more delivery attempts may be made.

If delivery cannot be completed, the carrier may:

  • Attempt redelivery;

  • Contact the recipient;

  • Leave delivery instructions;

  • Send the parcel to a local collection point; or

  • Return the parcel.

Customers should follow the instructions provided by the carrier.

Where a parcel is returned because it was not collected or delivery was repeatedly unsuccessful, please contact us to discuss the available options.

Mandatory consumer rights remain unaffected.

10. Delayed Orders

If your estimated delivery period has passed, please first check your tracking information.

Tracking information may show:

  • The current location of the parcel;

  • An attempted delivery;

  • Customs processing;

  • A carrier delay;

  • A collection point; or

  • Another shipping update.

If there has been no meaningful tracking update for an extended period, please contact us with your order number.

We will review the available shipping information and, where appropriate, contact the carrier.

Email: support@trtui.shop

We will make reasonable efforts to assist with delivery issues and provide an appropriate solution in accordance with applicable consumer law.

11. Lost Parcels

If you believe your parcel may be lost, please:

  • Check the tracking information;

  • Confirm the delivery address;

  • Check whether another household member accepted the parcel;

  • Check reception or designated delivery areas;

  • Check any delivery notice provided by the carrier; and

  • Contact the local carrier where appropriate.

If the parcel still cannot be located, contact us.

Please provide:

  • Your full name;

  • Order number;

  • Delivery address; and

  • Relevant tracking information.

If a shipment is confirmed as lost, we will provide an appropriate solution in accordance with applicable consumer law and our policies.

Depending on the circumstances, this may include replacement or refund.

12. Damaged Parcels

Please inspect your parcel as soon as reasonably possible after delivery.

If the parcel or product arrives damaged, please contact us promptly.

Where reasonably possible, provide:

  • Your order number;

  • Description of the damage;

  • Photographs of the product;

  • Photographs of the outer packaging;

  • Photograph of the shipping label; and

  • A video showing the problem where relevant.

Please retain the original packaging until we have reviewed the issue, where reasonably possible.

Depending on the circumstances, an appropriate remedy may include:

  • Replacement;

  • Repair;

  • Return;

  • Refund; or

  • Another remedy required by applicable consumer law.

Nothing in this section limits mandatory rights relating to defective or damaged goods.

13. Incorrect Products

If you receive a product different from the one you ordered, please contact us promptly.

Please provide:

  • Your order number;

  • Photographs of the product received;

  • Photograph of the shipping label; and

  • A description of the issue.

After reviewing the matter, we will provide appropriate instructions.

Reasonable return shipping costs resulting from an incorrect product supplied by us will be handled in accordance with our Return and Refund Policy and applicable law.

14. Missing Products or Components

If your order arrives with missing products, accessories or components, please contact us.

Please provide:

  • Order number;

  • Description of the missing item;

  • Photographs of the products received;

  • Photographs of the outer packaging; and

  • Photograph of the shipping label.

We will review the issue and provide an appropriate solution.

Depending on the circumstances, this may include sending missing components, replacing the affected product or providing another remedy required by applicable consumer law.

15. Customs, VAT and Import Charges

For all countries and regions where customers can select a delivery destination and successfully complete an order through our checkout, customers will not be required to pay additional import duties, import VAT or customs clearance fees beyond the final amount displayed at checkout.

Any applicable import-related charges for these orders are covered by STI Consulting ApS or handled through our fulfilment arrangements.

Customers will not be required to pay additional import-related charges upon delivery.

This includes, where applicable:

  • Import customs duties;

  • Import value-added tax (VAT);

  • Customs clearance fees; and

  • Other mandatory import-related charges associated with the shipment.

Applicable product prices, taxes and other mandatory charges collected by us will be included in or disclosed during checkout as required by law.

Customs processing may occasionally affect delivery times.

We do not control customs inspection procedures or processing times imposed independently by customs authorities.

However, applicable import-related charges covered by this policy remain our responsibility and will not be passed on to customers as additional charges beyond the checkout total.

16. Delivery Restrictions

Certain products may be subject to shipping restrictions based on:

  • Destination country;

  • Product type;

  • Carrier rules;

  • Customs regulations;

  • Safety requirements; or

  • Applicable law.

If we cannot legally or reasonably deliver a product to your destination after an order has been placed, we will contact you.

Where appropriate, the affected order or item may be cancelled and any amount already paid for the cancelled item will be refunded.

Available delivery destinations are determined by the checkout options applicable to each order.

17. Multiple Shipments

An order containing multiple products may occasionally be shipped in more than one parcel.

In such cases:

  • Parcels may arrive on different dates;

  • Separate tracking numbers may be provided; and

  • Different carriers may be used.

Receiving only part of an order does not necessarily mean that other items are missing.

Please check all available tracking information before contacting customer support.

If an expected parcel does not arrive, please contact us with your order number.

18. Carrier Responsibility

We work with third-party postal, courier and logistics providers to deliver orders.

The specific carrier may vary according to:

  • Destination;

  • Product;

  • Parcel size;

  • Shipping service; and

  • Carrier availability.

Once dispatched, tracking and delivery events may be managed directly through the relevant carrier's network.

We remain responsible for fulfilling our obligations to consumers under applicable consumer protection law.

Nothing in this section limits our legal responsibility for delivery, lost parcels or damaged goods.

19. Risk During Delivery

For consumer purchases, responsibility for accidental loss or damage during delivery will be determined according to applicable consumer law.

Where required by law, risk generally remains with us until you, or a third party designated by you other than the carrier, physically receive the goods.

If your parcel is lost or damaged before delivery, please contact us promptly.

Email: support@trtui.shop

We will review the circumstances and provide an appropriate remedy in accordance with applicable law.

20. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Email: support@trtui.shop

We will make reasonable efforts to assist you.

However, once an order has entered fulfilment or has already been dispatched, changes or ordinary cancellation may no longer be possible.

Any statutory withdrawal or cancellation rights available under applicable consumer law remain unaffected.

Where an order is cancelled and payment has already been collected, any refund due will be handled in accordance with our Return and Refund Policy and applicable law.

21. Refused or Unclaimed Parcels

If you no longer wish to receive an order, please contact us rather than simply refusing the parcel.

Refusing or failing to collect a parcel does not necessarily constitute a valid exercise of a statutory right of withdrawal.

If a parcel is returned because:

  • Delivery was repeatedly refused;

  • The parcel was not collected;

  • An incorrect address was supplied; or

  • Delivery could not be completed because of circumstances attributable to the customer,

reasonable additional costs may be the customer's responsibility where permitted by law.

Any statutory consumer rights remain unaffected.

22. Returns

Shipping a product back to us is governed by our Return and Refund Policy.

We offer a voluntary 30-day return period for eligible products.

Eligible consumers in the European Union and European Economic Area may also have a separate statutory 14-day right of withdrawal, subject to applicable legal exceptions.

Please contact our customer support team before returning any product so that we can provide the applicable return address and instructions.

Email: support@trtui.shop

The return address may vary depending on the product or order and is not necessarily our registered company address.

For ordinary change-of-mind returns or an applicable statutory withdrawal, the customer is generally responsible for direct return shipping costs where properly disclosed and permitted by law.

Where the return results from a defective, damaged, incorrect or otherwise non-conforming product, reasonable return costs will be handled according to applicable law and our Return and Refund Policy.

Contacting us for return instructions does not limit your statutory withdrawal rights.

23. Circumstances Outside Our Control

Delivery may occasionally be affected by events outside our reasonable control, including:

  • Severe weather;

  • Natural disasters;

  • Transportation disruptions;

  • Carrier interruptions;

  • Customs delays;

  • Government measures;

  • Strikes;

  • Public emergencies;

  • Network or logistics failures; or

  • Similar unforeseen circumstances.

Where such events occur, we will make reasonable efforts to minimize disruption and fulfil our obligations in accordance with applicable law.

Mandatory consumer rights remain unaffected.

24. Customer Support

For questions regarding:

  • Shipping;

  • Delivery;

  • Tracking;

  • Delayed parcels;

  • Missing parcels;

  • Damaged deliveries;

  • Incorrect orders; or

  • Delivery address changes,

please contact us:

Email: support@trtui.shop

When contacting us about an order, please include your order number so that we can assist you more efficiently.

25. Changes to This Shipping Policy

We may update this Shipping and Delivery Policy from time to time because of:

  • Changes in carrier services;

  • Changes in shipping destinations;

  • Changes in delivery procedures;

  • Changes in applicable laws or regulations; or

  • Changes in our business operations.

The latest version will be published on our website.

The “Last Updated” date at the beginning of this policy indicates when the current version became effective.

Changes will not retroactively remove mandatory consumer rights relating to purchases already made.

26. Company and Contact Information

This online store is operated by:

Store Name: trtui

Company Name: STI Consulting ApS

CVR Number: 43847791

Business Form: Private Limited Company (Anpartsselskab / ApS)

Responsible Person: Stig Jørgensen

Registered Address:

Avnedevej 24
2730 Herlev
Denmark

Customer Support Email: support@trtui.shop

Website: https://trtui.shop/

STI Consulting ApS is registered in Denmark through the Danish Central Business Register (CVR).

The registered company address is provided for business identification and official correspondence.

For product returns, please contact our customer support team to obtain the applicable return address and instructions for your order.

For questions about shipping, delivery, tracking or an existing order, please contact us using the email address above.