If you have any questions about our products, orders, shipping, returns, refunds or other customer service matters, please contact us using the information below.
Customer Support
Store Name: trtui
Company Name: STI Consulting ApS
CVR Number: 43847791
Business Form: Private Limited Company (Anpartsselskab / ApS)
Responsible Person: Stig Jørgensen
Registered Address:
Avnedevej 24
2730 Herlev
Denmark
Email: support@trtui.shop
Website: https://trtui.shop/
Order Inquiries
For questions regarding an existing order, please include the following information when contacting us:
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Your full name;
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Order number;
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Email address used when placing the order; and
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A brief description of your inquiry.
Providing this information will help us locate your order and respond more efficiently.
Email: support@trtui.shop
Shipping and Delivery Inquiries
If you are contacting us about:
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Order status;
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Shipment tracking;
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Delivery delays;
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Missing parcels;
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Failed delivery attempts; or
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Delivery address issues,
please include your order number and any available tracking information.
Our standard estimated delivery schedule is:
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Order Processing: 1–2 business days.
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Transportation: 5–7 business days.
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Total Estimated Delivery: 6–9 business days.
We offer free standard shipping to all delivery destinations supported during checkout.
Supported destinations are countries and regions that customers can select and successfully use as shipping destinations during checkout.
For more information, please review our Shipping and Delivery Policy.
Returns and Refunds
Before returning any product, please contact us first to request return instructions and receive the applicable return address.
Email: support@trtui.shop
Please include:
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Your full name;
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Order number;
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Email address used for the order;
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Product you wish to return; and
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Reason for the return.
Our customer support team will provide the appropriate return address and instructions for your order.
The return address may vary depending on the product or fulfilment location and is not necessarily our registered company address.
Our registered address is provided for business identification and official correspondence.
We offer a voluntary 30-day return period for eligible products.
Eligible consumers in the European Union and European Economic Area generally have a separate statutory 14-day right of withdrawal for qualifying distance purchases, subject to applicable legal exceptions.
Contacting us for return instructions does not restrict your statutory withdrawal rights.
For complete return conditions, please review our Return and Refund Policy.
Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, incomplete or incorrect, please contact us promptly.
Where reasonably possible, please provide:
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Your order number;
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A description of the issue;
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Photographs of the product;
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Photographs of the outer packaging;
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A photograph of the shipping label; and
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A video showing the issue where relevant.
Please keep the original packaging until the matter has been reviewed, where reasonably possible.
We will review the information and provide an appropriate remedy in accordance with applicable consumer protection law.
Depending on the circumstances, this may include repair, replacement, return, price reduction or refund.
Email: support@trtui.shop
Privacy and Data Protection Requests
If you wish to exercise a privacy or data protection right, including requesting access to, correction of or deletion of personal information, please contact:
Email: support@trtui.shop
Please clearly describe your request and provide sufficient information for us to identify the relevant customer account or order.
We may request additional information where reasonably necessary to verify your identity before processing a privacy request.
Personal information is processed in accordance with our Privacy Policy and applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.
For more information, please review our Privacy Policy.
Complaints
We aim to handle customer questions and complaints fairly and efficiently.
To submit a complaint, please contact:
Email: support@trtui.shop
Please include:
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Your full name;
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Order number, where applicable;
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A clear description of the issue;
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The resolution you are requesting; and
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Any relevant photographs or supporting information.
We will review your complaint and respond in accordance with applicable consumer protection law.
Submitting a complaint does not affect any statutory consumer rights available to you under applicable law.
Official Business Information
Store Name: trtui
Company Name: STI Consulting ApS
CVR Number: 43847791
Business Form: Private Limited Company (Anpartsselskab / ApS)
Responsible Person: Stig Jørgensen
Registered Address:
Avnedevej 24
2730 Herlev
Denmark
Email: support@trtui.shop
Website: https://trtui.shop/
STI Consulting ApS is registered in Denmark through the Danish Central Business Register (CVR).
The company is responsible for the commercial operation of trtui, including order processing, customer service, shipping coordination, returns and refunds.
For questions about products, orders, payments, shipping, returns, refunds or other customer service matters, please contact us using the information above.