Payment Policy

Last Updated: October 30, 2026

This Payment Policy explains the payment methods, payment processing procedures, security measures and related terms applicable to purchases made through trtui, an online store operated by STI Consulting ApS.

Please review this Payment Policy before completing your purchase.

Nothing in this policy is intended to limit any mandatory consumer rights under applicable Danish, European Union or European Economic Area consumer protection law.

1. Company Information

Store Name: trtui

Company Name: STI Consulting ApS

CVR Number: 43847791

Business Form: Private Limited Company (Anpartsselskab / ApS)

Responsible Person: Stig Jørgensen

Registered Address:

Avnedevej 24
2730 Herlev
Denmark

Email: support@trtui.shop

Website: https://trtui.shop/

2. Accepted Payment Methods

The payment methods available for each order are those displayed during checkout.

Available payment methods may vary depending on:

  • Customer location;

  • Delivery destination;

  • Currency;

  • Order value;

  • Product;

  • Payment provider; and

  • Delivery method.

Only payment methods displayed as available during checkout can be selected for a particular order.

If a particular payment method is not displayed during checkout, it is not available for that order.

We do not guarantee that every payment method will be available for every customer, destination or order.

3. Prices and Currency

Product prices are displayed through our online store.

The applicable currency and final amount payable will be displayed during checkout before the order is submitted.

The final checkout amount includes applicable product prices, taxes and other mandatory charges collected by us, as required by law.

We offer free standard shipping to all supported delivery destinations.

Depending on a customer's bank, payment provider or financial institution, additional third-party charges may apply independently, including:

  • Currency conversion charges;

  • Exchange-rate adjustments;

  • International transaction fees; or

  • Other charges imposed by the relevant financial institution.

Such third-party charges are outside our direct control.

4. Payment Authorization and Order Processing

Depending on the payment method selected during checkout, payment authorization, confirmation or verification may be required.

We may reasonably delay or decline an order where:

  • Payment authorization fails;

  • The transaction cannot be verified;

  • Fraudulent or unauthorized activity is reasonably suspected;

  • Required order information is materially incomplete or incorrect; or

  • Processing the transaction would violate applicable law.

If an order is cancelled after payment has been collected, any refund due will be processed in accordance with applicable law and our Return and Refund Policy.

5. Payment Information

Customers must provide accurate information required for their selected payment method.

By using a payment method during checkout, customers confirm that they are authorized to use it.

Payment processing may involve independent payment service providers, depending on the selected payment method.

Any applicable payment instructions will be displayed during checkout or provided as part of the order confirmation.

Customers are responsible for reviewing payment information carefully before submitting an order.

6. Payment Security

We take reasonable measures to support the security of our checkout and order-processing systems.

Where independent payment service providers are involved, transactions may also be subject to their security procedures.

Customers should complete payments only through the official checkout process.

For your security:

  • Never send online banking passwords by email;

  • Never provide account login credentials to customer support;

  • Do not send complete payment-card credentials by email;

  • Do not disclose payment authentication codes to unauthorized parties;

  • Use only payment methods displayed during checkout; and

  • Contact us if you notice suspicious activity relating to an order.

Personal information is handled in accordance with our Privacy Policy and applicable data protection requirements.

7. Order Confirmation

After an order is successfully submitted, customers will normally receive an order confirmation using the contact information provided during checkout.

The confirmation may include:

  • Order number;

  • Products ordered;

  • Product quantities;

  • Total order amount;

  • Currency;

  • Selected payment method;

  • Delivery information; and

  • Other relevant order details.

Please review your order confirmation carefully.

If you notice an error, please contact us as soon as possible.

Email: support@trtui.shop

8. Failed or Declined Payments

Where an online payment method is used, a transaction may fail or be declined because of:

  • Insufficient funds;

  • Account restrictions;

  • Incorrect payment information;

  • Security verification;

  • Fraud-prevention controls;

  • Payment provider restrictions; or

  • Temporary technical problems.

If a payment fails, customers should review the information displayed during checkout or provided by the relevant payment provider.

Where another payment method is available, customers may select it.

We cannot override a payment decision made independently by a bank or another payment provider.

9. Duplicate or Incorrect Charges

If you believe you have been charged more than once for the same order or that an incorrect charge has occurred, please contact us promptly.

Email: support@trtui.shop

Please provide:

  • Your full name;

  • Order number;

  • Email address used for the order;

  • Payment date;

  • Amount charged; and

  • Relevant transaction information.

Do not send passwords or other sensitive payment credentials.

We will review available transaction records and assist with resolving verified payment errors in accordance with applicable law.

10. Taxes, Customs and Import Charges

Applicable taxes and other mandatory charges collected by us will be included in or disclosed as part of the order total before purchase, as required by applicable law.

For all countries and regions where customers can select a delivery destination and successfully complete an order through our checkout, customers will not be required to pay additional import duties, import VAT or customs clearance fees beyond the final amount displayed at checkout.

Any applicable import-related charges for these orders are covered by STI Consulting ApS or handled through our fulfilment arrangements.

Customers will not be required to pay additional import-related charges upon delivery.

This includes, where applicable:

  • Import customs duties;

  • Import value-added tax (VAT);

  • Customs clearance charges; and

  • Other mandatory import-related charges associated with the shipment.

Customs processing may occasionally affect delivery times.

However, applicable import-related charges covered by this policy remain our responsibility and will not be passed on to customers as additional charges beyond the checkout total.

For further information, please review our Shipping and Delivery Policy.

11. Shipping Charges

We offer free standard shipping to all supported delivery destinations, with no minimum order value.

Supported destinations are countries and regions that customers can select and successfully use as shipping destinations during checkout.

The standard shipping charge is zero in the applicable checkout currency.

Our normal estimated delivery schedule is:

  • Order Processing: 1–2 business days;

  • Transportation: 5–7 business days;

  • Total Estimated Delivery: 6–9 business days.

Delivery timeframes are estimates and are not guaranteed delivery dates.

For more information, please review our Shipping and Delivery Policy.

12. Refunds

Refunds are handled according to our Return and Refund Policy.

We offer a voluntary 30-day return period for eligible products.

Eligible consumers in the European Union and European Economic Area generally have a separate statutory 14-day right of withdrawal for qualifying distance purchases, subject to applicable legal exceptions.

Where a refund is due, reimbursement will normally be made using the same payment method used for the original transaction, unless another method is agreed with the customer or required by applicable law.

If the original payment method cannot reasonably receive a refund, an appropriate alternative refund arrangement may be made in accordance with applicable law.

For qualifying statutory withdrawals, refunds will be processed without undue delay and generally no later than 14 days after receiving the withdrawal notice, subject to legally permitted withholding until the goods are received or evidence of return is provided.

For approved returns under our additional voluntary 30-day return policy, refunds will normally be initiated within 10 business days after approval.

Nothing in this section limits mandatory statutory refund rights.

13. Refund Processing Times

For eligible voluntary returns, approved refunds are normally processed within 10 business days after approval.

Your bank, payment provider or financial institution may require additional processing time before the refunded amount becomes visible in your account.

Where a statutory withdrawal right applies, refunds will be processed within the legally required period.

If more than 15 business days have passed since we confirmed that your voluntary return refund was approved and you have not received it, please contact us.

Email: support@trtui.shop

We do not charge a separate refund processing fee.

14. Cancelled Orders

Customers wishing to cancel an order should contact us as soon as possible.

Email: support@trtui.shop

Cancellation requests will be handled according to the order status, our Return and Refund Policy and applicable law.

We will make reasonable efforts to assist customers before an order has been dispatched.

Once an order has entered processing or has been dispatched, ordinary cancellation may no longer be possible.

Any statutory withdrawal or cancellation rights remain unaffected.

Where an order is cancelled and payment has already been collected, any refund due will be processed in accordance with applicable law.

15. Fraud Prevention

We may conduct reasonable verification checks to help prevent:

  • Unauthorized purchases;

  • Identity misuse;

  • Payment fraud;

  • False or fraudulent orders;

  • Account abuse; and

  • Other suspicious transactions.

Where reasonably necessary, we may:

  • Temporarily hold an order;

  • Contact the customer;

  • Request additional confirmation;

  • Decline a transaction; or

  • Cancel an order.

These measures are intended to protect customers, payment providers, delivery partners and our business.

We will not request account passwords or complete payment authentication credentials for ordinary customer service.

16. Payment Information and Privacy

Personal information relating to payments and transactions is processed according to our Privacy Policy.

Depending on the payment method selected, payment-related information may be shared with parties reasonably necessary to complete or secure the transaction, including:

  • Banks;

  • Payment processors;

  • Delivery companies;

  • Fraud-prevention providers;

  • Shopify;

  • Technical service providers; and

  • Other parties required to complete the transaction.

We use payment-related information for legitimate purposes including:

  • Processing payments;

  • Managing orders;

  • Preventing fraud;

  • Arranging delivery;

  • Processing refunds;

  • Resolving payment disputes; and

  • Complying with legal requirements.

For more information, please review our Privacy Policy.

17. Payment Safety Tips

For safer online shopping, customers should:

  • Complete payment only through the official store checkout;

  • Use only payment methods displayed during checkout;

  • Never send passwords by email;

  • Never provide account login credentials to customer support;

  • Check order details before confirming payment;

  • Keep order confirmation and payment records; and

  • Contact us if suspicious activity is detected.

STI Consulting ApS will never request your online banking password or payment account password by email.

If you receive a suspicious payment request claiming to represent our store, please contact us through our official customer support email.

Email: support@trtui.shop

18. Payment Disputes

If you believe there is an error relating to your payment or order, please contact us so that we can investigate the matter.

Email: support@trtui.shop

Please provide:

  • Your order number;

  • Full name;

  • Email address;

  • Payment date;

  • Transaction amount; and

  • A description of the issue.

We will review the available information and provide assistance in accordance with applicable law.

Customers may also have rights or remedies through their payment provider or financial institution.

Nothing in this policy requires customers to waive statutory rights or payment remedies that cannot legally be restricted.

19. Changes to This Payment Policy

We may update this Payment Policy from time to time because of:

  • Changes to available payment methods;

  • Changes to payment providers;

  • Fraud-prevention requirements;

  • Changes in applicable law; or

  • Changes to our business operations.

The latest version will be published on our website.

The “Last Updated” date at the beginning of this Payment Policy indicates when the current version became effective.

Changes will not retroactively remove mandatory rights relating to completed transactions.

20. Consumer Rights

Consumers retain all mandatory rights under the laws applicable to their transactions, including European Union and European Economic Area consumer protection laws where applicable.

Nothing in this Payment Policy excludes, restricts or reduces rights that cannot legally be waived.

Where mandatory applicable law provides greater protection than this policy, the mandatory legal requirements will apply.

21. Contact Information

If you have questions concerning payments, online transactions, failed payments, duplicate charges, refunds or an existing order, please contact:

Store Name: trtui

Company Name: STI Consulting ApS

CVR Number: 43847791

Business Form: Private Limited Company (Anpartsselskab / ApS)

Responsible Person: Stig Jørgensen

Registered Address:

Avnedevej 24
2730 Herlev
Denmark

Email: support@trtui.shop

Website: https://trtui.shop/

STI Consulting ApS is registered in Denmark through the Danish Central Business Register (CVR).

For payment inquiries, please include your order number and the email address used when placing the order.

For information about returns, refunds, shipping, delivery or personal data protection, please review the relevant policies published on our website.